Promises & Guarantees
Seven Cups offers more than 100 varieties of fine Chinese tea, sourced directly from Chinese tea masters. We spend months every year in China hand selecting our teas. These teas are available for distribution across America and throughout the world. Today our customers hail from every corner of the globe — even China. To ensure that 100% of the quality makes it from Chinese tea gardens into your cup, we seal our teas in tough, resealable foil-fresh pouches that block sunlight and moisture, and protect the tea during shipping.
Our personal relationships with our producers and consumers set us apart from other tea companies. We insist on the very best Chinese tea, and have absolute confidence in the quality of our products.
We are so confident in the quality of our teas, and in the quality of the people who grow, harvest, process, ship, pack and distribute our products, that we are proud to offer the following promises:
1. To Our Friends and Customers
We promise to find the very best green, white, black, oolong, scented and puer teas from China and offer them to you at the lowest prices possible for the level of quality we provide. We don’t think that you can find better quality for less.
We’re serious about the time we spend in China. Having personally overseen the selection of teas and the certification of the farms, Seven Cups is 100% confident in the quality and taste of our teas. We are the only foreign tea with a Chinese trading license, so we are in control of our tea every step of the way from the producer to you. If you can find similar teas regularly on sale in America that you genuinely consider to be of equal or higher quality, at a lower price than we offer, we will refund you in full for your purchase of our tea. You can keep the tea too!
But to go even farther, if you are in any way unsatisfied with our tea for any reason, we promise to refund the full purchase price of our tea. We are proud to be able to use the BBB logo on our site, and we are as vigilant in our customer service for our on-line customers as we are for our tea house customers. We take our relationship with you very seriously, and you will never be treated by us as if you are a digital abstraction.
2. To Fair Trade and the Environment
We are equally committed to protecting the environment, and the welfare of every person involved in the production of our teas:
Tea growers and pickers
Seven Cups is a company with a conscience; a company that is dedicated to the welfare and rights of every person involved in the production of our teas. All of our products are produced on farms where all workers enjoy good working conditions, fair wages and an equitable workplace.
We’re committed to sourcing teas only from farms that continually meet all of our stringent fair trade criteria. We pay our producers well for their best teas, in an ongoing effort to sustain traditional, highly-skilled production techniques. We’re also undertaking the formidable work of helping all of our producers receive their organic certifications from the Swiss IMO.
Protecting the Chinese environment
Tea is an important part of good health, but it takes a healthy environment to produce healthy tea. We promise that natural habitats on our farms will not be unnecessarily interfered with, and the environment will remain clean and unspoiled.
All of our farms surpass the required environmental standards. Most of our tea is produced organically; it is pollution-free, utterly natural, and no man-made chemo-synthetic fertilizers, pesticides, plant growth regulators, or chemical food additives are used.
Please contact us if you have any questions about our Promises and Guarantees.