terms

Terms and Conditions

Seven Cups offers more than 100 varieties of fine Chinese tea, sourced directly from Chinese tea masters. We spend months every year in China hand selecting our teas. These teas are available for distribution across America and throughout the world.

Today our customers hail from every corner of the globe — even China. To ensure that 100% of the quality makes it from Chinese tea gardens into your cup, we seal our teas in tough, re-sealable foil-fresh pouches that block sunlight and moisture, and protect the tea during shipping. Our personal relationships with our producers and consumers set us apart from other tea companies. We insist on the very best Chinese tea, and have absolute confidence in the quality of our products.

Money-Back Guarantee

We promise to find the very teas from China and offer them to you at the lowest prices possible for the level of quality we provide. We don't think that you can find better quality for less. We are so confident in the quality of our teas, and in the quality of the people who grow, harvest, process, ship, pack and distribute our products, that we are proud to offer the following guarantee:

If you can find similar teas regularly on sale in America that you genuinely consider to be of equal or higher quality, at a lower price than we offer, we will refund you in full for the tea, minus the cost of shipping, and you are welcome to keep the tea.

But to go even farther, if you are in any way unsatisfied with our tea for any reason, we promise to refund the full purchase price of our tea, minus the cost of shipping. We are proud to be able to use the BBB logo on our site, and we are as vigilant in our customer service for our on-line customers as we are for our tea house customers. We take our relationship with you very seriously, and you will never be treated by us as if you are a digital abstraction.

Shipping Liability

We work hard to get your order to you as soon as possible.  All orders are shipped within 1 business day of when they are placed. 

We guarantee the quality of our tea, and we guarantee that the address on the shipping label will match the shipping address you entered when you placed your order.  However we cannot be held responsible for the tea once it is shipped, due to errors in the shipping address or errors in shipping, handling, or delivery with USPS or FedEx.

Refusal of Service

Sometimes we receive an order that we suspect is fraudulent.  To protect you, we reserve the right to cancel or void an order if we suspect that it is fraudulent.  We will make every effort to confirm an order before doing so.

Please contact us if you have any questions about our Terms and Conditions.  Thank you!